Below you can find answers to common access problems and frequently asked questions. If these solutions do not fit the type of problem you're having, or if you have a question, please fill out a Support Ticket at the bottom of this page.

My password has stopped working or has been blocked, and I know my account is still active!

Here are a just a few reasons you could be having trouble:
- You have entered the wrong login info 3 times in a row. Try again in 20 minutes.
- You are using a dial-up internet connection and have recently had problems staying connected.
- You are using an "anonymous" web-surfing utility that masks your IP address.
- A hacker has guessed your login and shared it with others.
- You are using an automated download program/offline site copier and have excessive download. (This limit is very high and only after many many GBs.)

Please note this is a list of the most common reasons, and is not all inclusive. Our security software checks for logins that are used by multiple IP addresses in an specified amount of time. When it appears that multiple people are using a single login, the security software blocks that login.

To have the block removed, please submit a trouble ticket using the form located at the bottom of this page.

All processors have online resources for managing your account.
Please note cancel requests submitted to us and not the billing processor 2 days prior to your renewal date are not guaranteed to process in time.

* Use this option if you forgot your password or if it has been lost.
If your password is not working, or if you have been blocked due to our security software, submit a trouble ticket at the bottom of this page.

Billing FAQ's:
I signed up for one month, but I keep getting charges every month!
This site is a subscription service, and your membership automatically renews at the end of your membership term. (This is stated in the terms and conditions of membership.) You may non-renew your membership at any time by visiting either CC Bill , Epoch, WTS or 2000Charge and canceling automatic renewal. If you experience trouble using the online management tools, you can also non-renew your membership by submitting a trouble ticket using the form at the bottom of this page.

Why is there some delay between when I select the video and when it actually plays?
The videos need to buffer the first 10 seconds or so before it will start to play. To play these files more efficiently, right click on the video link and select 'save as'. Choose the location to save the file to, and click save. Once downloaded, the file will now be on your pc for your viewing pleasure whenever you please.

Why won't the videos play on my Mac?
Some of our feeds have trouble with Mac's Windows Media Player version 9. Go to download.com and download version 7 or 8 and try again.

Can I save images to my computer?
Yes! Your membership includes free downloads of images on AuntJudys.com, though we do have daily download limits in place. These limits are very high, and should only affect users trying to cache the whole site. The block clears automatically after 24 hours and this way the site will not get overloading by a few users trying to grab the whole site in one day. All images are for personal use only and are not to be distributed in public forums such as the newsgroups or to be displayed at other sites without prior permission.

How do I save images to my computer?
If you find an image you'd like to save, just move your mouse pointer over the image and click the right mouse button. From the menu, select "Save As" or "Save Image As". Or just click the link to the zip file.

Is there a way to contact the models?
Sorry, we are unable to facilitate any communication with our models.

Model <name> is awesome! When will you be adding more photo shoots of them?
We shoot multiple sets of every model to insure our members get plenty of the model. Most model have as many as 10 sets. Additional sets are added on a regular basis although we try to not repeat the models in consecutive updates.

How can I become a model?
AuntJudys.com is always looking for fresh faces to add to our website. We contract with photographers in many parts of the US.Complete the form at the bottom of this page, and thank you for your interest, and we hope to see you soon!

My question/problem is not answered here. What do I do?
Please submit a trouble ticket using the form at the bottom of this page. Please provided a detailed description of your problem or question.